How to Lift Heavy Objects :: essays research papers

How to Lift Heavy ObjectsIt is important to understand how to mulct objects correctly. The results of improper handling of materials may result in a painful hernia, a strained or pulled muscle, or a disk lesion. The following rules atomic number 18 to be observed when lifting heavy objects.1. Do non lift an object if it is too heavy or too bulky for good balance. Get help or use mechanical aids such as a dolly or hand truck.2. Keep the load as close to the centre of your personify. The farther the load is from the small of your guts, the greater the strain. That is the background a heavy compact load is easier to lift than a bulky, lighter load - you just cannot prepare the bulky object close to you. The best mode to handle a compact load is to squat down close to the load with one foot alongside it and the other foot behind it. With the feet good spread, you will have better stability with the rear foot in the position for the upward thrust of the lift. 3. Pull the load to ward you, then lift it gradually. reduce quick and jerky motions. Push up on your legs while keeping your back straight. A straight back keeps the spine, back muscles, and other organs of the body in the correct alignment. Tucking in your chin helps to align the spine. No matter what size the load, get as close to it as you can then get a good grip by using the full palm and extending your fingers and hands around the object. Remember that your fingers have very little power and motive the strength of your entire hand. Keep your arms and elbows tucked into the side of your body to help keep the body tip centred. Avoid twisting your body during the lift or while moving the load change directions by moving your feet. Twisting your body during a lift is one of the most common causes of back injury.4. Be sure to have a clear vision over the load you are handling. 5. Do NOT change your grip while you are carrying the load.6. Face the spot in which you intend to set the object down ben d your knees keeping your back as straight as possible and the weight of the object close to your body.7. Always allow enough room for the load to prevent injury to your toes and fingers.

A Straightforward Wedding Speech by the Groom -- Wedding Toasts Roasts

A Straightforward Wedding Speech by the GroomIve put a bit of a speech in concert today, but after the previous speaker put us all to sleep Ill try to make mine a bit more kindle and entertaining. Sorry only joking. On behalf of my beautiful wife and I, we would like to thank you all for coming along, and sharing this very special day with us. And a Brobdingnagian thank you for the wonderful presents.I would like everybody here, especially my wife, to know how lucky and proud I am to be standing here today communicate to you as her husband. She is beautiful, caring, intelligent. charming and (pause) ... Whats that?... I cant read your writing darlingSeriously though, I am overwhelmed at how beautiful she looks, and cant believe how privileged I am that she has become my wife. ...

The Role of Background Knowledge in Reading Essay -- Education

1. IntroductionWith the passage of time and the spread of technology wider than ever, there is a spacious amount of knowledge and information which require from individuals faster response to these developments near the globe. One of the most effective ways for individuals to be up-to-date with the world around is to read. Reading is a skill which any learner needs along with other skills. Reading, as defined by Macmillan Dictionary, is the process of recognizing written or printed lyric and understanding their meaning. For reading to be most effective, readers need to read in their area of interest and have prior knowledge of what is going to be read. For to a greater extent clarification, prior knowledge is background knowledge near certain topics. In other words, what a reader already knows about the topic he is about to read. This prior knowledge has great impact on the reading and the reader.2. Description2. A. Terms Used for Background KnowledgeMoreover, backgro und knowledge is fundamental in reading comprehension. It is defined by The Free Online Dictionary as Information that is essential to understanding a situation or a problem. The terms background knowledge and prior knowledge are generally used interchangeably (Strangman and Hall, 2010). Background knowledge and prior knowledge are parent terms for many another(prenominal) more terms such as conceptual knowledge, metacognitive knowledge, subject matter knowledge, strategy knowledge, personal knowledge, and self-knowledge (Strangman et al., 2010). Though scholars definitions and names of prior knowledge are different, they typically describe the same concept.2. B. Factors Shape Background KnowledgeFurthermore, there are many factors that background knowledge could b... ...NHUAvgCy4-HuRIoUF7y2b07jddLKA&cad=rjaSpires, H.A. & Donley, J. (1998). Prior knowledge activation bring forth engagement with informational texts. Journal of Educational Psychology, 90(2), 249-260.Strangman, N. & Hall, T. (2010). Background Knowledge. Curriculum Enhancement Report. U.S. Special Office of Education Program. National Center on Accessing the General Curriculum. Retrieved October 28, 2011 from http//www.google.com/url?sa=t&rct=j&q=the%20role%20of%20background%20knowledge%20in%20reading&source=web&cd=7&sqi=2&ved=0CEYQFjAG&url=http%3A%2F%2Fsoar.wichita.edu%2Fdspace%2Fbitstream%2Fhandle%2F10057%2F256%2Ft06002.pdf&ei=O0WmTsvILdK2hAeU-pSeDg&usg=AFQjCNHearmwQCdk6JpPpDZEtGg7jiCG8QThe Free Online Dictionary. (2011). The entery background knowledge. Retrieved October 26, 2011 from http//www.thefreedictionary.com/background+knowledge

Handspring INC Evaluation and Control :: essays research papers

SolutionEVALUATION AND CONTROLEvaluation of the gross revenue staff should be d genius in arrangement to improve their performance. Targets should be set at the beginning of every month and the actual performance in relation to the targets should be compared to get the real deviation between the targeted performance and the real performance. A similar, target setting and evaluation of the sales performance will not yet evaluate the performance of the employees scarcely will also control them effectively. Remember, the yearly increments and promotions will to an extent depend on the performance of the sales personnel. This will facilitate the company meet its sales objectives.Evaluation of the research & findment staff is necessary to make Handspring products technically superior to that of competitors. For instance if the objective of the personnel is to develop products that are compatible with the operating(a) system of Microsoft, then they have to be effrontery objectives relating to the technical development of the product, the time deadline they have and the cost constraints. The R&D staff would be attached a priori evaluation. That means that before the work starts on the take care, the values attached to the various stages of the work would be decided. For example, if the work were to be completed on time, it would be given a rating of 5 and if the work were 80% complete the rating would be 4 and so on. This a priori contract would not merely impose a control on the work but would help Handspring achieve its strategic objectives. For example, if the strategic objective of Handspring were to slim the cost of Treo, then this project would be given to a project team with a fixed time period and a set of objectives. position up of objectives and entering into an a priori contract with them so that their performance can objectively be evaluated can do evaluation of the top managers also. For, example one of the vice- presidents can be entrusted wi th the task of setting up alliances with other top companies so that Treo is purchases as a tie up product. The vice-president will be given a target of hammer say 6 alliances having a sale value of $XXM. Apart from this other criteria for his evaluation can be set up and each given a weight. At the end of the evaluation period the actual performance of the vice-president will be compared to the targeted performance and a composite realise calculated for him.Handspring INC Evaluation and Control essays research papers SolutionEVALUATION AND CONTROLEvaluation of the sales staff should be done in order to improve their performance. Targets should be set at the beginning of every month and the actual performance in relation to the targets should be compared to get the real difference between the targeted performance and the real performance. A similar, target setting and evaluation of the sales performance will not only evaluate the performance of the employees but will also cont rol them effectively. Remember, the yearly increments and promotions will to an extent depend on the performance of the sales personnel. This will help the company meet its sales objectives.Evaluation of the research & development staff is necessary to make Handspring products technically superior to that of competitors. For instance if the objective of the personnel is to develop products that are compatible with the operating system of Microsoft, then they have to be given objectives relating to the technical development of the product, the time deadline they have and the cost constraints. The R&D staff would be given a priori evaluation. That means that before the work starts on the project, the values attached to the various stages of the work would be decided. For example, if the work were to be completed on time, it would be given a rating of 5 and if the work were 80% complete the rating would be 4 and so on. This a priori contract would not only impose a control on the work but would help Handspring achieve its strategic objectives. For example, if the strategic objective of Handspring were to reduce the cost of Treo, then this project would be given to a project team with a fixed time period and a set of objectives.Setting up of objectives and entering into an a priori contract with them so that their performance can objectively be evaluated can do evaluation of the top managers also. For, example one of the vice- presidents can be entrusted with the task of setting up alliances with other top companies so that Treo is purchases as a tie up product. The vice-president will be given a target of forging say 6 alliances having a sale value of $XXM. Apart from this other criteria for his evaluation can be set up and each given a weight. At the end of the evaluation period the actual performance of the vice-president will be compared to the targeted performance and a composite score calculated for him.

Essay examples --

The Blind WatchmakerIn 1986, Richard Dawkins, an eminent ethologist and evolutionary biologist, publish a three-hundred-plus page refutation of William Paleys watchmaker analogy. The writing itself is thorough, elegant, and forceful. Dawkins possesses what is possibly the most blunt yet poetic scientific writing style that exists, sometimes even quoting pieces of poetry and literature in his writings. While previous works such as The Selfish Gene and The Ancestors Tale were scientific masterpieces unto themselves, the insights contained in The Blind Watchmaker are among some of the most important and impressive ever offered by a human being. In writing this paper, it was tight to decide exactly what to highlight the book itself is dense, although thats not necessarily a hindrance to its effectiveness. A good place to start would probably be Paleys watchmaker analogy itself. To paraphrase, Paley asks you to imagine stubbing your toe in the middle of a grassy field. If you asked your self how the stone got there, you might just assume it had always been there. However, if you were to get off upon a watch in that same field, you would not assume the same. You would suppose that at some point in time, a watchmaker designed and created it for a purpose. Paley goes on to explain that every indication of contrivance, every manifestation of design, which existed in the watch, exists in the works of constitution (Dawkins 5). To strengthen his credit line, life is immensely more confused than a watch. The crux of Paleys argument was the eye, and in his work Natural Theology he compares it to the man-made telescope. On its face, this appears to be a strong, scathing argument against the natural appearance of life, but the analogy begins... ...rking on randomly mutating, self-replicating creatures in order to create the variety and abundance of life on our planet is sure one of the greatest revelations mankind has ever produced. Chemistry and physics alone are capab le of colluding and eventually creating not just life, but sentience, intelligence - no divine nudge necessary. Thats not to say that this idea is entirely original to Dawkins (David Hume was capable of constructing an argument against design by only philosophizing), but that doesnt diminish the accomplishment this book represents. While many freethinkers out there disagree with his tactics and approach as a proselytizing atheist, hes surely earned a level of frustration. In The Blind Watchmaker, Dawkins has done all the footwork for us already. We need only open its pages and utilize the relatively large brains that nature has given us.

Essay examples --

The Blind WatchmakerIn 1986, Richard Dawkins, an eminent ethologist and evolutionary biologist, published a three-hundred-plus page refutation of William Paleys watchmaker analogy. The writing itself is thorough, elegant, and forceful. Dawkins possesses what is by chance the most blunt yet poetic scientific writing style that exists, sometimes even quoting pieces of poetry and literature in his writings. While previous industrial plant such as The Selfish Gene and The Ancestors Tale were scientific masterpieces unto themselves, the insights contained in The Blind Watchmaker are among some of the most beta and impressive ever offered by a human being. In writing this paper, it was difficult to decide exactly what to highlight the book itself is dense, although thats not needfully a hindrance to its effectiveness. A good place to start would probably be Paleys watchmaker analogy itself. To paraphrase, Paley asks you to imagine stubbing your toe in the inwardness of a grassy field. If you asked yourself how the stone got thither, you might just assume it had always been there. However, if you were to stumble upon a watch in that same field, you would not assume the same. You would read that at some point in time, a watchmaker designed and created it for a purpose. Paley goes on to explain that every indication of contrivance, every manifestation of design, which existed in the watch, exists in the works of nature (Dawkins 5). To strengthen his argument, life is immensely more complex than a watch. The crux of Paleys argument was the eye, and in his work natural Theology he compares it to the man-made telescope. On its face, this appears to be a strong, scathing argument against the natural appearance of life, but the analogy begins... ...rking on randomly mutating, self-replicating creatures in order to create the variety and abundance of life on our planet is surely one of the greatest revelations mankind has ever produced. Chemistry and physics solely are capable of colluding and eventu every last(predicate)y creating not just life, but sentience, intelligence - no divine nudge necessary. Thats not to say that this idea is only original to Dawkins (David Hume was capable of constructing an argument against design by only philosophizing), but that doesnt diminish the accomplishment this book represents. While many freethinkers out there disagree with his tactics and approach as a proselytizing atheist, hes certainly earned a level of frustration. In The Blind Watchmaker, Dawkins has done all the footwork for us already. We need only open its pages and utilize the relatively large brains that nature has given us.

Chapter 18 Moony, Wormtail, Padfoot, and Prongs

It as well ask a few seconds for the absurdity of this statement to sink in. Then Ron voiced what Harry was thinking.Youre both mental.Ridiculous verbalise Hermione faintly.Peter Pettigrews dead express Harry. He killed him twelve years ago He pointed at Black, whose suit twitched convulsively.I meant to, he growled, his yellow teeth bared, un slight little Peter got the better of me non this time, thoughAnd Crookshanks was thrown to the floor as Black lunged at Scabbers Ron yelled with pain as Blacks weight wild on his broken leg.Sirius, NO Lupin yelled, launching himself forwards and dragging Black away from Ron again, WAIT You cant do it just like that they need to infer weve got to explain We can explain afterwards snarled Black, essay to throw Lupin off. One hand was so far clawing the air as it tried to snuff it Scabbers, who was squealing like a piglet, scratching Rons face and neck as he tried to escape.Theyve got a right to know e realthing Lupin panted, st ill trying to restrain Black. Rons kept him as a pet There are parts of it even I dont understand, and Harry you owe Harry the truth, SiriusBlack halt struggling, though his hollowed eyes were still fixed on Scabbers, who was clamped tightly under Rons bitten, scratched, and bleeding hands.All right, then, Black said, without taking his eyes off the rat.Tell them some(prenominal) you like. just now make it quick, Remus. I want to commit the murder I was imprisoned forYoure nutters, both of you, said Ron shakily, looking round at Harry and Hermione for support. Ive had decent of this. Im off.He tried to heave himself up on his good leg, but Lupin raised his wand again, pointing it at Scabbers.Youre going to hear me out, Ron, he said quietly. Just keep a tight hold on Peter while you listen.HES NOT PETER, HES SCABBERS Ron yelled, trying to force the rat back into his front pocket, but Scabbers was fighting too hard Ron swayed and overbalanced, and Harry caught him am pushed h im back down to the bed. Then, ignoring Black, Harry turned to Lupin.There were witnesses who visualize Pettigrew die, he said. A whole lane full of themThey didnt see what they scene they saw said Black savagely, still watching Scabbers struggling in Rons hands.Everyone thought Sirius killed Peter, said Lupin, nodding. I believed it myself until I saw the map tonight. Because the Marauders map never liesPeters alive. Rons holding him, Harry.Harry looked down at Ron, and as their eyes met, they agreed, silently Black and Lupin were both out of their minds. Their bosh made no sense whatsoever. How could Scabbers be Peter Pettigrew? Azkaban must eat up unhinged Black after all but why was Lupin acting along with him?Then Hermione spoke, in a trembling, would-be calm sort of voice, as though trying to will Professor Lupin to talk sensibly. notwithstanding Professor LupinScabbers cant be Pettigrewit just cant be true, you know it cantWhy cant it be true? Lupin said calmly, as t hough they were in class, and Hermione had only spotted a problem in an experiment with Grindylows.Because because people would know if Peter Pettigrew had been an Animagus. We did Animagi in class with Professor McGonagall. And I looked them up when I did my preparation the Ministry of Magic keeps tabs on witches and wizards who can become beasts in that locations a register showing what animal they become, and their markings and thingsand I went and looked Professor McGonagall up on the register, and there have been only seven Animagi this century, and Pettigrews name wasnt on the list.Harry had barely had time to marvel inwardly at the effort Hermione put into her homework, when Lupin started to laugh.Right again, Hermione he said. But the Ministry never knew that here used to be terzetto unregistered Animagi running around Hogwarts.If youre going to tell them the story, liquidate a move on, Remus, said Black, who was still watching Scabberss every desperate move. Ive wait ed twelve years, Im not going to wait much longer.All rightbut youll need to help me, Sirius, said Lupin, I only know how it beganLupin broke off. There had been a loud creak behind him. The bedroom approach had opened of its own accord. All pentad of them stared at it. Then Lupin strode toward it and looked out into the landing.No one thereThis place is haunted said Ron.Its not, said Lupin, still looking at the door in a puzzled way. The Shrieking Shack was never hauntedThe screams and howls the villagers used to hear were made by me.He pushed his graying hair out of his eyes, thought for a moment then said, Thats where all of this starts with my becoming a lycanthrope, None of this could have happened if I hadnt been bitterand if I hadnt been so foolhardyHe looked unplayful and tired. Ron started to interrupt, but Hermione, said, Shh She was watching Lupin very intently.I as a very small boy when I received the bite. My parents tried everything, but in those days there was no cure. The potion that Professor Snape has been making for me is a very recent discovery. It makes me safe, you see. As long as I take it in the week, precede the full moon, I keep my mind when I transformIm able to curl up in my office, a harmless wolf, and wait for the moon to decrease again.Before the Wolfsbane Potion was discovered, however, I became a fully fledged monster once a month. It seemed impossible that I would be able to come to Hogwarts. another(prenominal) parents werent likely to want their children exposed to me.But then Dumbledore became Headmaster, and he was sympathetic. He said that as long as we took certain precautions, there was no cogitate I shouldnt come to school. Lupin sighed, and looked directly at Harry. I told you, months ago, that the Whomping Willow was planted the year I came to Hogwarts. The truth is that it was planted because I came to Hogwarts. This digest Lupin looked miserably around the room, the tunnel that leads to it they were bu ilt for my use. Once a month, I was smuggled out of the castle, into this place, to transform. The tree was placed at the tunnel let the cat out of the bag to stop anyone coming across me while I was dangerous.Harry couldnt see where this story was going, but he was listening raptly all the same. The only sound isolated from Lupins voice was Scabberss frightened squeaking.My transformations in those days were were terrible. It is very painful to turn into a werewolf. I was separated from humans to bite, so I bit and scratched myself instead. The villagers hear the noise and the screaming and thought they were hearing particularly violent spirits. Dumbledore encouraged the rumorEven now, when the house has been silent for years, the villagers dont dare approach it.But isolated from my transformations, I was happier than I had ever been in my life. For the first time ever, I had friends, three great friends. Sirius BlackPeter Pettigrewand, of course, your father, Harry mob Potte r.Now, my three friends could hardly fail to notice that I disappeared once a month. I made up all sorts of stories. I told them my mother was ill, and that I had to go home to see herI was terrified they would desert me the moment they found out what I was. But of course, they, like you, Hermione, worked out the truth.And they didnt desert me at all. Instead, they did something for me that would make my transformations not only bearable, but the best times of my life. They became Animagi.My dad too? said Harry, astounded.Yes, indeed, said Lupin. It took them the best part of three years to work out how to do it. Your father and Sirius here were the cleverest students in the school, and lucky they were, because the Animagus transformation can go horribly wrong one reason the Ministry keeps a close watch on those attempting to do it. Peter needed all the help he could get from James and Sirius. Finally, in our fifth year, they managed it. They could each turn into a different animal at will.But how did that help you? said Hermione, sounding puzzled.They couldnt keep me company as humans, so they kept me company as animals, said Lupin. A werewolf is only a danger to people. They sneaked out of the castle every month under Jamess Invisibility Cloak. They transformedPeter, as the smallest, could slip beneath the Willows attacking branches and uphold the knot that freezes it. They would then slip down the tunnel and join me. Under their influence, I became less dangerous. My body was still wolfish, but my mind seemed to become less so while I was with them.Hurry up, Remus, snarled Black, who was still watching Scabbers with a horrible sort of hunger on his face.Im getting there, Sirius, Im getting therewell, highly exciting possibilities were open to us now that we could all transform. Soon we were leaving the Shrieking Shack and roaming the school grounds and the village by night. Sirius and James transformed into such large animals, they were able to keep a wer ewolf in check. I doubt whether any Hogwarts students ever found out to a greater extent about the Hogwarts grounds and Hogsmeade than we did And thats how we came to write the Marauders Map, and sign it with our nicknames. Sirius is Padfoot. Peter is Wormtail. James was Prongs.What sort of animal ? Harry began, but Hermione cut him off. That was still really dangerous course around in the dark with a werewolf What if youd given the others the slip, and bitten somebody?A thought that still haunts me, said Lupin heavily. And there were near misses, some of them. We laughed about them afterwards. We were young, thoughtless carried away with our own cleverness.I sometimes felt guilty about betraying Dumbledores trust, of coursehe had admitted me to Hogwarts when no other headmaster would have done so, and he had no idea I was breaking the rules he had set down for my own and others safety. He never knew I had led three fellow students into becoming Animagi illegally. But I always ma naged to forget my guilty feelings every time we sat down to plan our next months adventure. And I havent changedLupins face had hardened, and there was self-disgust in his voice. All this year, I have been battling with myself, wondering whether I should tell Dumbledore that Sirius was an Animagus. But I didnt do it. Why? Because I was too cowardly. It would have meant admitting that Id betrayed his trust while I was at school, admitting that Id led others along with meand Dumbledores trust has meant everything to me. He let me into Hogwarts as a boy, and he gave me a cable when I have been shunned all my adult life, unable to find paid work because of what I am. And so I convinced myself that Sirius was getting into the school utilize dark arts he learned from Voldemort, that being an Animagus had nothing to do with itso, in a way, Snapes been right about me all along.Snape? said Black harshly, taking his eyes off Scabbers for the first time in minutes and looking up at Lupin. W hats Snape got to do with it?Hes here, Sirius, said Lupin heavily. Hes teaching here as well. He looked up at Harry, Ron, and Hermione.Professor Snape was at school with us. He fought very hard against my appointment to the Defense Against the Dark Arts job. He has been impressive Dumbledore all year that I am not to be trusted. He has his reasonsyou see, Sirius here played a gag on him which nearly killed him, a trick which involved me Black made a derisive noise.It served him right, he sneered. Sneaking around, trying to find out what we were up tohoping he could get us expelled.Severus was very interested in where I went every month. Lupin told Harry, Ron, and Hermione. We were in the same year, you know, and we er didnt like each other very much. He especially dislike James. Jealous, I think, of Jamess talent on the Quidditch fieldanyway Snape had seen me crossing the grounds with Madam Pomfrey one evening as she led me toward the Whomping Willow to transform. Sirius thought it would be er amusing, to tell Snape all he had to do was prod the knot on the tree trunk with a long stick, and hed be able to get in after me. Well, of course, Snape tried it if hed got as far as this house, hed have met a fully grown werewolf but your father, whod heard what Sirius had done, went after Snape and pulled him back, at great risk to his lifeSnape glimpsed me, though, at the end of the tunnel. He was forbidden by Dumbledore to tell anybody, but from that time on he knew what I was.So thats why Snape doesnt like you, said Harry slowly, because he thought you were in on the joke?Thats right, sneered a cold voice from the wall behind Lupin.Severus Snape was move off the Invisibility Cloak, his wand pointing directly at Lupin.

Literary Devices in Sinners in the Hands of an Angry God Essay

In Hell we imagine it to be torturous, horrid, and filled with pain and suffering. In the story, Sinners in the Hands of an Angry God, it thoroughly explains what Hell would be like. literary devices are employ to emphasize how horrific Hell would be for sinners, and it scares you into being a Christian.The first literary device used is avatar. An example from the text of personification is, Justice bends the arrow at your heart. This is showing if you dont worship God and constantly sin, God will send you to Hell where you belong. This scares me and should site fear into everybody who wants to go to Heaven.The next way the author uses literary devices in the story is imagery. An example of imagery is, The devil is waiting for them, Hell is gasping for them, the flames gather and specious about them. This example creates an image in my head of standing over Hell and looking down at the tortured, burning souls. It makes me want to be a better Christian and to convince others to be Christians too.The last way the author uses literary devices is by similes. His wrath towards you burns like fire. This makes me think about how crazy God becomes whenever we sin. It drills into my mind about how badly His hatred and disappointment towards sin really are, and how He will punish you if you do not ask for forgiveness.As you can see, the author describes Hell as a very awful place and is not a place you want to find yourself. He used literary devices in the story to emphasize how horrific Hell would be for sinners through personification, imagery, and similes. This is a significant reminder to me of my faith and encourages me to tell others about Christianity.

Bourdieu and social class within the educational system

The subject of mixer class within the educational placement seems to be the elephant in the room. Issues of race, gender, discrimination and making safe places are addressed constantly within the pedagogy yet we ignore the realities of accessible stratification, especially when it comes to the schoolroom and the curriculum we are expected to teach. According to Bourdieu, the education systems of western societies function in such a trend as to legitimatize class inequalities (Bourdieu, 1977).Success in the education system is enhanced by the possession of cultural superior (which is etermined the dominate culture) and Lower-class pupils do not, in general, possess these traits. Bourdieu then supposes that the failure of the absolute majority of these pupils is inevitable. This, he postulates, explains class inequalities in educational attainment. , For Bourdieu, educational security help to reproduce and legitimatize social inequalities, as higher-class individuals are seen t o deserve their place in the social structure.Place in the social structure is not pre determined and education often is a factor in the upward mobility in SES. Muller and his team describe cross-national imilarities and differences in the two steps in which education intervenes in the process of intergenerational class mobility the link between class of first and educational credentials attained, and between these credentials and class position allocated to (Muller et al. , 1989).They conclude that the patterns of association between class origin and education, and between education and class destinations are similar crosswise the nine nations. However, the strength of these associations demonstrates cross-national variations. This paper is hotshot of the first comparative tudies of social mobility, which used the data sets collected in the early 1970s from nine European countries investigated in Comparative Analysis of Social Mobility in Industrial Nations (CASMIN) project.Never theless, this article supports FJG hypothesis which argues that class origin inequalities in relative mobility chances will be most constant across nations . Social mobility, class and education is further explored through a longitudinal meditate conducted by Johnson, Brett & Deary (2009). They proposed that social class of origin acts as ballast, restraining otherwise eritocratic social class movement, and that education is the primary means through which social class movement is both restrained and facilitated, thereby swelled weight to Bourdieus theory of Cultural Reproduction.They conclude that parental social class attainment contributes to educational attainment, which in turn contributes to participant social class attainment, suggesting that educational attainment contributed to social class stability. Education is important to social mobility and, thus, appears to play a pivotal role in the association between ability and social class attainment. When looking at the rela tionship between ability and social class attainment, it is useful to also look at the opposite types of culture capital.Andersen and Hansen (201 1), for example, specialise between two interpretations of cultural capital narrow and broad. The narrow interpretation refers a childs exposure to high cultural products or activities (Bourdieus concept ot objectified capital) tor example, having objects of art at home, or a tastefully furnished home, visits to the theatre or art museums, or playing the piano (p. 608). These signs of high culture may not mprove a students work in any objective way, but they are rewarded through subjectivity involved in assessing academic performance.The same is true of the broad interpretation of cultural capital, which is general linguistic skills, habits, and knowledge, including cognitive skills, which are used in a strategic manner by individuals, who thereby may receive advantages or profits (p. 608). This tolerant of cultural capital is passed f rom parents to children through school work (p. 608). Bourdieus description of educational capital encompasses this outlook. One ofAndersen and Hansen (2011) implications in schools which supports Bourdieus theory of cultural capital is that Students from classes with highest cultural capital will perform the best academically, on each horizontal level (of social class) (p 611) This is often seen played out when looking at the Socio Economic spot schools. Bankston and Caldas (2009) examine how legal desegregation of American schools starting in the 1950s and 1960s was countered by de facto segregation due to social class, residential patterns and other forms of social marginalization.Since the verage socioeconomic status of a student population affects a schools educational achievement levels, upper and middle class families eluded and hindered desegregation by moving to different school districts, suburban communities, by choosing private schools etc. Bourdieus concept of educatio n through institutional capital sees education as a place where one acquires the skills to enter different positions within the labour force -and those positions in turn determines ones socioeconomic status..Bankstone and Caldas state that policy assumes that differences in educational achievements are caused by the cover schools and in articular by its doctrine staff. Schools are believed to determine socioeconomic conditions instead of the other way around. As educators, not only must we be aware that class differences are present in the classroom, but, perhaps, look for ways to minimize the gulf between classes and increase capital culture in those who do not possess as much as others. Technology may be one way to do this. There seems to be a ram towards using new technical schoolnologies in the classroom.Considering class inequality and cultural capital, an educational model that aims to bridge the divide by bringing students together to the ame level of technical proficiency would be desirable. Kapttzke (2000), following a case-study in an Australian school, concludes that integrating student- based projects using information technology is a way to bring students with tech sa. n. y back from the brink of alienation. Kapitzke states that teachers who ignore the texts, identities, skills and interests of the young do so at their own peril. (p. 0) Faced with a growing techno-cultural capital gap, educators need to get a line students as fellow explorers and co-workers (p. 60) and possibly working on innovative rojects like revamping a schools computer network. The student who led the project ended up teaching not only students but teachers too. Not only would cultural capital be affected, it is most likely that a students social capital Conversely, a study done in Californian schools shows a different side of the story. Cuban (2001) and fellow researchers explored the paradox of high access to technology with low real use.This was explained by tradition al constraints on teachers such as time and structure, as well as annoying deficiencies in the technologies, such as computer crashes, that limited teachers initiatives. The teachers stressed that using computers in their classes made demands upon them that made their Job harder. (p. 828) In the end, inadequate time in the daily schedule to plan work together goes to the plaza of teacher use of new technologies and their preferred teaching practices (p. 28) and resulted in the teachers preferring traditional teacher-based discussions, lectures and activities supplemented with some time for technologies. Cuban and his colleagues believe that technology will never change the classroom instead, historical legacies of high schools in their chool structures and technological flaws will trump the slow revolution in teaching In conclusion, the Kapitzke article highlights an innovative practices (p. 830). way of maximizing tech-sawy students cultural capital and thereby pushing for equa lity and integration.However, as the Cuban article points out, technology will likely be relegated to special projects when deemed hold by a teacher relying on various methodologies. While dynamic technologically innovative teaching methods have their place they are not the supernatural answer to solving cultural capital and class inequalities.

How to Lose an Account

1. Things had g integrity well with this account over alone. What, though, were the critical issues in determining the guests satisfaction that led to the loss of the node? Was the problem simply a lack of satisfaction with the product? Using concepts from the chapter, describe how the customers value equation was influenced by the experiences both before the call and during the call. Companies in all industries and of all sizes understand that customers are perhaps their most valuable assets. meliorate the overall customer experience is vital for continued success and endurance, and always has been.In the words of many industry professionals, losing a customer is the absolute worst topic that could advance to our company. This mantra has always stood true, but when were fighting with competitors for e truly dollar, customer retention is key. In our case we deal a functional type of relationship surrounded by the customer and the company. Functional relationships are long-te rm market exchanges characterized by behavioral loyalty the buyer purchases the same product out of habit or routine. (J. tan, p. 354) As we can see from our case the relationship between sprightly Connection and Health Resources of Texas (HRT) is continuing for 3 years.In the functional relationship customer satisfaction is very important because without it, behavioral loyalty cannot develop. Customer satisfaction is the degree to which a buyer is satisfied with a product, overhaul or company. Companies are very concerned in ensuring that customers are happy with the performance of a product or the feel of service because it leave affect future purchase decisions. In fact, quality may be the most important of the customer satisfaction objectives because the consequences of a bad product or poorly performed service are virtually impracticable to overcome.In our case the problem is not exactly with the product but with the service. The service is poor because Tony Lagera, the service dependor, made promises that he had never fulfilled. He even didnt pay too much attention to the customers pass along but the worst thing is that Tony was dishonest. In order to view as a palmy long-term relationship the most important thing is to have mutual perpetrate. Because without trust ( partners can trust and depend on each other, resolve problems as they arise and settle differences between them when it necessary) unhappy customers will not stay loyal to the company nd will go out to our competitors. According to J. Tanner trust is a belief by one party that the other party will fulfill its obligations in a relationship (p. 362). When we earned the trust of the other party, our relationship is strong and we do not need to constantly monitor each others actions because both believe that other parties will act in a way that is best for both parties. But trust only is not enough, which is why it is a combination of five factors dependability, competence, custome r orientation, honesty and likability.As we can see, Tony did not possess the honesty factor. When Sharon Collins raise the problems about the copiers, Tony was also aware of the problem but hadnt processed the request to replace the copiers yet and he was told to say that the company was reviewing the problem and the problem would be solved in one way or another. The problem occurs when Sharon called the service director to explain the problem, Tony hemmed and hawed and avoided answering the question, and as a result he was being dishonest.Honesty is both truthfulness and sincerity and honesty is re latterlyd to dependability and competence about the product and services that the company, in which the salesperson is working, provides. Here is the problem, Tony did not admit that he didnt know what to answer and just avoided to answer to Sharons question directly. Customers can very easily determine when they are being laid and as a result dissolution occurs. The worst thing is that Tony didnt realize that he performed poorly, he thought everything went well and he did great job.That is why he has to improve his skills and knowledge but unfortunately it is too late because the company had been rejected to be part of the bid. All of the things I said so far led to the loss of the customer based on his/her dissatisfaction. As far as it goes to the Customer Value Equation, I may say that it is influenced in a negative way especially after the call, I hold still for it has decrease. As we already know Value = Benefits minus Cost. Customer Value is equal to benefits (it includes functional and emotional benefit) minus the cost (the price of the product, time and fret needed to for purchase and psychic costs).Our CVL decreased because of the following reasons first, the benefit decreased because the customer is dissatisfied with the services, therefor the emotional benefits went down second, the cost (not the price of the product) change magnitude because it too k more time and effort for Sharon to explain what the problem was and to wait for a proper answer for her request (when and how would the problem be fixed). Hence, the customer value decreased based on the things I have explained above. 2.Was there anything the sales rep or his boss, Robert Lawrence, could have done after the sales call to save the melodic line? Everyone mustiness be involved in customer satisfaction. All personnel have the capability, at some level, to influence customer satisfaction. Top management must communicate exactly how personnel will be expected to contribute because its often not intuitively obvious how this is possible. Therefore, Robert should have not sat in a silence. He as a manager of Mobile Connection should act as a role model for all of other employees at the company.He should have intervened in the relationship between Sharon and Tony and should have done something to keep Sharon as a customer. Robert might have met with the customer face to f ace and have an open communication discuss the problems and find the proper solution that will satisfy the needs and wants of the customer. As we know in the relational partnership all the communication between customer and the company goes through the salesperson (Tony), but when this doesnt lead to the wanted results, the manager must insist on direct communication.It is better for the both parties and it is easier to keep the good partnership for longer period of time. 3. Not only were there no other problems during the previous three-year contract, but Mobile had originally won the business away from a competitors and significantly improve HRTs situation. Why didnt that enter into the picture? Sometimes one little thing may terminates the long-lasting relationship. In our case buyers dissatisfaction was the main reason to put an end to the existing relationship.The problem was that the Sharons expectation was not fulfilled and the reason was the bad services which led to custom er dissatisfaction. The good customer service is essential for the success of the company and to its survival in this competitive market. Bad customer service occurs when a customer is not satisfied with his services. The customer will not feel like he has been treated fairly, listened to or that his concerns have been addressed by employees of a company as in our case. When customers are dissatisfied with a companys customer service, it can have negative effects on the business.As such, business owners must identify and resolve bad customer service but this did not happen in our case because the manager just stayed silent and did nothing to fix the service directors bad performance. Therefore, dissolution of this partnership occurred because of bed services. This could have been avoided if the company had provided better training and motivation for its employees in order to have a better performance and escape customers dissatisfaction. CITATION 1. Tanner, privy F. Building Partne ring Relationship. Selling Building Partnerships. 8thed. New York McGraw-Hill/Irwin,2007. 350-365. Print.